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Compliance

Credit Corp is committed to compliance with all applicable state and federal legislation, industry codes of conduct and industry best practice. This includes the National Credit Code, the Privacy Act and National Privacy Principles, the Federal Trade Practices Act, the ASIC / ACCC Debt Collection Guidelines and the Banking Code of Practice.

Credit Corp maintains the appropriate licenses to conduct its business throughout Australia, and operational staff receives full training in all aspects of compliance with the legal and regulatory requirements of the industry.

Credit Corp is actively involved in the ongoing development of the industry through our participation in industry governing bodies and professional associations. Industry memberships include:

The Australian Collectors and Debt Buyers Association (ACDBA)

The Institute of Mercantile Agents (IMA)

The Australian Institute of Credit Management (AICM)

The Australian Finance Conference (AFC)

Australian Credit Licences

Credit Corp Services Pty Limited
Licence number: 386908

Credit Corp Financial Services Pty Limited
Licence number: 400871

Credit Plan B
Licence number: 387048

Quality Assurance

Credit Corp is Quality Assurance Accredited to ISO 9001:2008 for the Provision of Debt Recovery Services. Through accreditation we provide our clients the confidence of dealing with a compliant, reputable and professional company with a system of internal controls that regularly undergo comprehensive independent audit processes.

Benefits arising from our Quality Assurance accreditation include:

  • A detailed compliance framework covering legal and regulatory requirements
  • Professional and ethical work practices
  • A robust operational platform
  • Adherence to established industry standards and best practices
  • A proactive system of risk management policies
  • An effective customer service program
  • An efficient complaints handling mechanism

Codes

Credit Corp maintains an Employee Code of Conduct which outlines our expectations with respect to employee behaviour. Compliance with the Code is mandatory and a material breach of our ethical framework would be treated extremely seriously.