Our people are the key to our success and it is important they feel engaged, capable and accountable.

Our Code of Conduct

Our Code of Conduct is a key element of the Company’s corporate governance framework. It defines our workplace principles and sets expectations around how we should act in our dealings with customers, clients, shareholders, colleagues and other stakeholders. Compliance with the Code of Conduct is mandatory.

View our Employee Code of Conduct

Creating opportunities for employees

We provide a positive workplace that supports employees’ safety, wellbeing and development.

We support the development of our employees through our in-house training programs and nationally recognised and accredited Certificate III in Financial Services and Certificate IV in Leadership and Development, run through our Registered Training Organisation, Collective Learning and Development.

Diversity and Inclusion

We believe a diverse and inclusive workplace leads to better business outcomes. Employing people from diverse backgrounds and experiences enables us to provide exceptional customer service to our equally diverse customer base.

We are proud of our diversity, with our employees representing more than 30 ethnic origins.

As outlined in our Diversity Policy, we strive to create a diverse and inclusive workplace free of stereotypes and discrimination where everyone is valued and treated equally regardless of their ethnicity, sexual orientation, gender, background or any other personal characteristic. In doing that, we aim to provide an environment in which our employees feel supported, comfortable and confident when bringing themselves to work.

Our Women’s Success Network (WSN) aims to provide opportunities for our women and their allies and our Pride Network helps us to ensure our policies remain inclusive to all.

Credit Corp believes in treating all employees, prospective employees, customers and members of the community with respect and dignity.

View Credit Corp’s Diversity Policy

Read the Credit Corp Group Workplace Gender Equality report (2022-2023)

Workplace Health, Safety and Wellbeing

We are committed to a safety culture and are continuously evaluating and improving our work processes and environments to ensure the safety and wellbeing of all employees.

Our Work Health Safety (WHS) Policy is readily accessible to all staff, forms part of our induction process for new employees and complements our mandatory annual refresher training for all employees. Our policy includes key requirements around psychological safety of our employees and overall employee wellbeing.

Our employee Wellness Committee is proactively managing wellbeing initiatives for the organisation on a monthly basis, with a dedicated focus to Employee Wellbeing in the month of September each year.

We continuously review our WHS policies and procedures to ensure they are up to date and reflect legislative changes. In 2023, we refreshed our Return to Work program to ensure we are minimising the amount of time lost for a work–related injury.

Fostering Community Engagement

Credit Corp recognises the importance of giving back to society and is proud to have so many people who are willing to offer their time and resources to support those in need, from painting homes, organising site-wide blood drives, assembling care bags for women, distributing packages to the homeless, and participating in meal preparation, just to name a few.

Our Volunteering Policy enables employees to access up to two days of volunteering leave per calendar year. Employees are encouraged to use their volunteering leave to support causes aligned to our corporate goal of providing responsible solutions for credit – impaired customers, including supporting people in financial hardship.

Advancing Reconciliation in Australia

Our Innovate Reconciliation Action Plan (RAP) provides a roadmap to guide us in the implementation of practical actions to make tangible changes towards reconciliation. Through these actions, we aim to develop further cultural understanding and create opportunities for Aboriginal and Torres Strait Islander communities within our sphere of influence.

Our vision for Reconciliation is an Australia where Aboriginal and Torres Strait Islander Peoples have as equal access to employment and responsible financial solutions as the wider Australian community. As an organisation, we will embrace cultural protocols and use our sphere of influence to provide long term sustainable financial solutions for everyone in the community.

Our RAP Working Group brings together people from across our different business units and locations, including Aboriginal and Torres Strait Islander staff.

We continue to seek opportunities to build relationships and support Aboriginal and Torres Strait Islander individuals and businesses. We grant a scholarship to an Aboriginal and Torres Strait Islander applicant each year through the Jan Pentland Foundation. The scholarship provides the opportunity for an individual in the not–for–profit sector to gain their Diploma in Financial Counselling.

We have partnered with Cultural Choice, to purchase recycled, ethically sourced and indigenous office supplies for all of our Australian offices. For every Cultural Choice product purchased a percentage is donated to the Cultural Choice Association, which aims to support the prevention of Aboriginal Youth suicide and its related causes in Australia.

View our Innovate Reconciliation Action Plan

Our Commitment to Te Tiriti O Waitangi

Our New Zealand office is committed to Te Tiriti O Waitangi, the treaty of Waitangi. As part of this commitment, we have introduced Te Reo Maori (the language of Maori) in the workplace as a way of helping ensure it stays a living language, and now open and close employee events and client meetings with a karakia, or prayer.